FAQ

Delivery

Domestic Shipping

Items will be delivered to the address specified by you. We Deliver Island wide and a delivery cost will be added to the total order value. Delivery within Urban areas will take 5 - 7 business days & Rural areas will take 7 - 14 business day.

International Shipping

We do deliver internationally. However certain Countries we may not be added into our international shipping method due to address based charges & Taxes. For international delivery please contact our customer care to get an international shipping quote.

Customs Duties & Other Fees

Please note that customs duties may be charged when the order reaches its destination country & These taxes are required to be paid by the recipient and are not the responsibility of Xu Fashions.
Customs policies and charges will vary from country to country

We will not collect any personal information as an example name, address, telephone number or e-mail address about you unless you provide it to us voluntarily to use this information to process your orders. Data protection is a matter of trust and your privacy is important to us
If you have any questions about our privacy policy please contact us via contact page.

Xu Fashion Limited has rights over the contents in XuFashion.com and has copyright over the contents of XuFashion.com. We reserve the right to change, modify or amend the Privacy Policy at any time & use of our content of this website without notifying is prohibited.

How to Return and Exchanges

Accessories Items No Exchange And Refund. Until Unless Faulty.
You have 30 days to exchange an item from the date you received it.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your shipping costs for exchanging your item.
On Clearance Items: No Exchange and No Refund.

Cancellation of an Order

Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
Your order could be cancelled due to unavailability of the item, the wrong product being advertised or the wrong price being advertised.

Confirmation of Order

Once the payment has been made you will receive an email for confirming the item you have purchased.

Product Availability

We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.

Colour might be slightly different due to different light environment and camera setup.

Payment Method

We accept payments via Visa, Master Card & Once you have done the payment, you will be directed to the respective payment gateway which is secured with an encryption connection.